Frequently Asked Questions
Laundromat FAQ
What hours are you open?
We are open 8am to 6:30pm Monday -Friday and 7am to 6:30pm on Saturday and Sunday.
How do I know which machine to use and how do I use it?
We are staffed full time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.
How do I sign up for the rewards program and how much does it cost?
Our rewards program is absolutely free! Ask one of our staff members for a card. After 10 washes/folds (up to 20LBS) the 11th wash & fold is FREE.
Commercial Laundry Service FAQ
Do I need to sign a contract?
No contract is required. We will earn your business each and every time we launder your items.
How often do you pick-up and deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
Do I receive my own items back?
SpinZone does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.
Do we create an online account for our commercial business?
To create an account for your business, please contact us at (504) 365-0068 and we will create the account for you. We will be adding the ability to manage your account online in the near future.
Do you fold or hang my clothes?
We are open to special requests. If you don’t specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We’ll fold everything else and package it for protection.
Do you separate whites from colors?
We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.
Can I change my preferences?
Yes. Just give us a call and we’ll make the change.